FAQ's
I want to return my purchase! What do I do?
We have 100% customer satisfaction guarantee. If you are not 100% satisfied with your purchase from us you can return your item(s) for a full refund within 14 days of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Once return approval has been received, products must be returned within 14 days.
RETURN CONDITIONS
- All items must not have been used and must be in their original condition.
- Exchanges are subject to stock availability
- Unfortunately, we are not responsible for the cost of return shipping on any return or exchange.
- We do not accept responsibility for items returned that are lost in transit. To avoid this we recommend using a trackable shipping option
- If you've been sent the wrong item, we will cover return shipping and ship a replacement to you at no extra cost.
- Unfortunately sale items are non-refundable.
SHIPPING FOR RETURNS
To return your product, you should mail your product to: BAROOGA, 825 Usener St, #808 Houston Texas 77009, United States.
Please email us at info@baroogahome.com before sending in your return.
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Do you do back orders?
No. We do not do back orders. If an item is out of stock the our Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
Do you match prices if an item goes on sale after my purchase?
If the price on our website drops within 10 days of purchasing the item, we will be happy to refund you the difference in price. Simply contact our Customer Loyalty Team by email, and they'll be happy to assist you.
How can I write a review on a product?
You can write a product review with just 4 easy steps:
On any product page, scroll down and you will see a button titled ‘Write a review.
How do I unsubscribe from any of your mailing lists?
There are two quick and easy ways to unsubscribe from our mailing list.
E-mail us and one of our customer service representatives will unsubscribe your email address.
I tried to check out and the item in my shopping cart disappeared, what happened?
We are sorry that you were not able to complete your order. The selection on is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Is the item I want going to go on sale soon?
Unfortunately, we do not know if an item will go on sale or be marked down until it actually happens.
It is possible for different colors within the same style to have different prices. For instance, if a blue towel is selling better than a yellow one, one might discount the yellow bag to boost sales.
The item I want is out of stock. What do I do now?
We are very sorry that the item that you need is out of stock. Visit us daily to know about the latest updates of our collections.
Payment Information
We accept international credit cards. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.
On the checkout page, there will be a billing and shipping section. Please do the following:
For the billing information
Enter your street address on Address Line 1.
Enter your City, County or Province, and Postal Code on.
Enter your Country for the city.
Enter the state.
Enter the zip code.
For the shipping information
Please enter the correct information in the appropriate field.
Do you charge sales tax on any item?
Any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation.
What forms of payment do you accept?
We currently accepts Visa, MasterCard, Discover, and American Express for all orders.
What can cause my order to be delayed?
1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.
What are cookies? Do I need to enable cookies on my browser?
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features.
For more information about how we use cookies, See Our Privacy Policy.
Are there any benefits to having an account with you?
You will have access to the following information:
Your Account Information
Your Order History
Process a Return
Your Wish List
Your Email Subscriptions
Your Coupons and Gift Certificates
Frequently Asked Questions: Order Status
